In hotels and hospitality, it is the behind-the-scenes and frequent interaction between staff that ensures guest satisfaction and safety. With an increasing need for businesses in the hospitality industry to provide outstanding customer service, in order to outperform competitors and keep customers returning, a professional two way radio solution is a necessity.
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Having a robust two-way radio system will ensure seamless and integrated communication between all staff: from reception to housekeeping to security.
In the hospitality sector, two way radio communications are a fast, reliable and effective way to:
Resolve customer issues or queries quickly
Check work order status
Safeguard guest security
Boost operating efficiency
Elevate the guest experience
Handle emergency situations
Two-way radios have proved to be a great asset to many sectors, in particular the hospitality industry. Radios offer clear and discreet communication between kitchen and front-of-house staff across large venues without any issues. The use of two-way radios in the hospitality industry has also shown to reduce stress in particularly during busy times. For example, suppose a customer has asked for a particular dish and you’re worried you may be running low. Don’t waste time going to the kitchen staff and having to return to your customers, simply use a walkie talkie and get an instant answer.
Benefits of using radios in the hospitality industry:
Stock control – radios make it simple for members of staff to get in touch with each other and get any stock updates
Communication – a seemingly obvious point, yes, but you can actually set up your own radio channel so you can contact a certain group of staff when you need to.
Cost – radio communications are of course much cheaper than using other communication methods such as mobile phones. Radios often also provide a clearer service than a mobile.
